We recommend your first approach would be to contact us via our contact us page to arrange a return or exchange. Returns and exchanges will be processed within 7 days of receiving the items.
Your purchased product must return to us in a new condition - unwashed or used, tags on and in its original packaging. We are not able to refund or exchange items that appear to have been used, washed or removed from their original packaging. You also must include a copy of your invoice with the return. We do not cover postage costs for cancellations or returns. Once we have received and inspected the goods, we will organize an exchange, credit note or refund your payment in full, minus the initial shipping costs. You will be notified of this via email.
To return your product, you should mail your product to 35 Minden Way Tidworth, SP97GX United Kingdom, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. I f you receive a refund the cost of return shipping will be deducted from your refund.
Limitation of Liability
Tilian Kids shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Tilian Kids has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.