SHIPPING
We aim to dispatch all UK orders within 1-2 business days.
If you do not receive your order within 10 days, please contact us ASAP and we will do our best to track your order.
DELIVERY UK
Delivery is free for orders over £50 and £2.50 for orders that are less than £50.
We also provide free gift wrapping.
RETURNS & REFUNDS
If you require a full refund for your purchase, please let us know by email tiliankids@gmail.com
Please return the original package to us with your name and order number noted inside. The returns address is displayed on the front shipping label of your parcel however if you have misplaced this, just get in touch!
Our policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund. We cannot accept returns on items that are not sent back in a perfect condition and do not have the original tags attached. Returned items of this nature will not be sent back to the customer unless they pay postage costs. Please note that in no circumstances will we accept returned items which have been washed or worn .
Unfortunately, our returns are not free at the moment, so the return shipping fee will need to be paid by you. We aim for a confirmation email of receiving your return to be sent to you within 48 hours of receiving back with us. Refunds may take 7-10 working days to show in your account.