Refund policy

You are welcome to return or exchange items within 21days of dispatch if 21 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. 

We recommend your first approach would be to contact us via our contact us page to arrange a return or exchange. Returns and exchanges will be processed within 7 days of receiving the items.

Your purchased product must return to us in a new condition - unwashed or used, tags on and in its original packaging. We are not able to refund or exchange items that appear to have been used, washed or removed from their original packaging. You also must include a copy of your invoice with the return. We do not cover postage costs for cancellations or returns. Once we have received and inspected the goods, we will organize an exchange, credit note or refund your payment in full, minus the initial shipping costs. You will be notified of this via email. 

To return your product, you should mail your product to Tilian Kids,6 Broad Street , Bath, BA1 5LJ. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of postage and packing will be deducted from your refund.